Frequently asked questions

No. AI StockScanner analyzes market data and provides signals, rankings, alerts and decision-support information. It does not guarantee profitable trades and it does not replace your own judgment or risk management.

The platform can cover US equities, selected Gulf and global instruments, ETFs, indexes, commodities and cryptocurrencies. Exact availability depends on the configured data provider, exchange coverage and current subscription plan.

Data timing varies by provider, exchange and subscription level. Some instruments may be real-time while others are delayed. Always check the provider name and timestamp displayed inside the platform before acting.

After payment is confirmed, your license is created or renewed and access details are sent to the email address used during checkout. Existing customers normally keep the same account after renewal.

Device and concurrent-login rules depend on the license policy attached to your purchase. Contact support before moving your license to another computer or sharing access between devices.

Yes. Updates released during an active license period are included unless a specific product or upgrade notice states otherwise.

No. Confidence is a model-generated estimate based on available inputs. Market conditions can change immediately, and data may be incomplete, delayed or inaccurate.

Yes. The Academy, Explainability Center and guided analysis modules are designed to help beginners understand signals, bullish and bearish conditions, risk, targets and stop-loss concepts.

Refund eligibility for digital access follows the refund policy displayed during checkout and on the published Refund Policy page. Access usage and license activation may affect eligibility.

Use the Support Center or contact the support email configured in the theme settings. Include your registered email, license code and a clear description or screenshot of the issue.